Privacy Policy — RAYFER
This policy describes how RAYFER processes personal information from customers and visitors.
Contact
For privacy enquiries or requests, contact soporte@somosduermezen.com.
Information we collect
We may process your name, email, shipping and billing address, order details, customer-service messages and information you voluntarily submit in reviews. Technical information may include IP address, browser, device, pages visited and interactions, including cookie information according to your preferences and applicable law. Payment providers process payment details; we do not need to store your complete card details.
Purposes and lawful bases
We process information to fulfil orders, process payments, prevent fraud, arrange delivery, returns and refunds, answer enquiries, operate and improve the website, analyse usage, comply with legal obligations and protect legitimate rights. Where EEA data protection law applies, processing is based on contract, legal obligation, legitimate interests balanced against your rights, or consent as appropriate. Marketing and advertising measurement are used only where there is an appropriate legal basis.
Cookies and marketing
Cookies may support security, essential website functions, preferences, analytics and advertising. Non-essential cookies require consent where applicable. You can use available privacy controls to manage choices. Marketing emails can be unsubscribed from using their instructions or by contacting us. Withdrawal of marketing consent does not stop processing needed for orders or legal obligations.
Shopify and other providers
Shopify provides our commerce infrastructure and may process information relating to orders, payments, browsing and security. Relevant information may be shared with payment providers, logistics and fulfilment partners, technology and support providers, review services, analytics and advertising partners including Meta where used, and authorities where legally required. These providers may apply their own privacy policies. We limit disclosures to what is reasonably needed for the relevant purpose.
Reviews and advertising
Information voluntarily submitted in a review may be published. Avoid including unnecessary personal details. Where enabled and permitted by your preferences, Meta tools such as Meta Pixel may measure site interactions and advertising performance. RAYFER does not operate a separate business selling personal information; applicable privacy laws may nevertheless treat certain advertising disclosures as sale or sharing.
International transfers and retention
Providers may operate outside your country. Required safeguards are used for international transfers where applicable. Information is retained as needed for customer relationships, fulfilment, legal obligations, claims and legitimate rights, then deleted or anonymised where appropriate.
Security and your rights
We use reasonable safeguards, but no internet transmission or storage system is completely secure. Depending on applicable law, you may request access, correction, erasure, restriction, objection, portability or withdrawal of consent, and complain to a competent supervisory authority. We may request reasonable identity verification. Use the contact above to exercise your rights.
Children, external links and updates
Our services are not specifically intended for children. Contact us about information improperly supplied by a child. Third-party sites have their own policies. We may update this policy as services, providers or laws change; the current version appears here.