Shipping Policy — RAYFER

This policy explains processing and delivery for RAYFER orders.

Order processing

Orders are normally processed within 1–3 business days after payment confirmation. Processing may take longer during promotions, public holidays and periods of high demand, including Black Friday.

Estimated delivery

Estimated delivery after dispatch is 7–16 business days, depending on destination and transport conditions. These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, customs and high demand may affect delivery. Contact us if your order exceeds the estimate.

Fulfilment and tracking

We use third-party suppliers and logistics services. Orders may ship from a country different from the destination. Tracking information is emailed when available and may take time to update. Items in one order may ship separately with different tracking numbers.

Delivery details

Please enter a complete and accurate address. Contact us promptly about an incorrect address, a parcel returned to sender or a parcel marked delivered that you have not received. We will investigate the available options with the carrier.

Shipping charges, taxes and customs

Available destinations and shipping charges are shown at checkout. Depending on destination, import duties, taxes or other charges may apply. Where these are not included in the purchase price, their treatment is subject to applicable law and the information provided before purchase. Customs procedures can delay delivery.

Your rights

Delays and third-party fulfilment do not remove your statutory rights concerning delivery, cancellation, faulty goods or refunds. See our Returns & Refunds Policy.

Contact

Contact soporte@somosduermezen.com and include your order number.